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Terms & Condition

Tour Price
Hotels
Special Requests
Not Included in prices
Reservations
Method of Payment
Insurance
Tour Leader
Cancellations and Curtailment
Amendments
Refunds and unused services
Delays
Travel Documents
Itinerary Alterations
Passport, Visas, Vaccinations, Inoculations and Re-entry permits
Following Departure
Liabilities
Responsibility
Airline Responsibility
Airline Information
Credit card usage
Travel Declarations

Tour Price

Prices quoted on this website are based on air fares, hotel prices, land costs (transportation, guide, driver, entrance fees, meals & entrtainment) and rate of exchange between the US Dollars and the Reminbi (january 2013). Dragon Holidays reserves the right to adjust tour prices in accordance with increase in air fares, fuel surcharges, hotel rates, seasonal adjustments and currency fluctuations.

Hotels

Whilst we have taken great care to ensure the Hotels provided is correct, local conditions may change. Dragon Holidays reserves the right to substitute hotels listed with others of a similar or higher category at no additional cost to the passenger. If possible, Dragon Holidays will advise you of the latest changes on the itinerary and/or hotel before you leave South Africa. Accommodation is based on twin or double-bedded rooms and prices quoted are based on per person sharing. Single supplement rates are available on request. Please note that it is standard policy that hotel rooms are not available for check-in before 2pm.

Special Requests

Special requests must be made at the time of booking. We at Dragon Holidays will try our best to make sure that your special requests are met. However, we cannot guarantee them due to local conditions and circumstances beyond our control.

Not Included in Prices

Prices quoted do not include: costs of obtaining visas and passports; tips to your local city guides, tour driver, tour director (if present), gratuities on cruise ships and in hotels; telephone calls, laundry; meals, beverages and entertainment arrangements not shown in the itinerary, or any other item of a personal nature.

Reservations

On confirmation of the booking, a non-refundable deposit of R1,000 per person is payable within 7 days of confirmation of the reservation. The balance owing on the invoice must be paid no later than 30 days prior to departure. For bookings made within 30 days prior to departure, the total amount must be paid within 24 hours of the confirmation being received. The company reserves the right to cancel any reservation for which the total price has not been paid by due date, in which event the deposit will be forfeited to the company. Dragon Holidays guarantees the price of land arrangements once full payment is received, except where subsequent increases are beyond the control of Dragon Holidays. Air fares are subject to the prices and conditions quoted by the airlines and cannot be guaranteed by Dragon Holidays.

Method of Payment

Dragon Holidays will accept payment for all arrangements in EFT (electronic fund transfer), cash or bank guaranteed cheque. Unfortunately, we only accept credit card payments for international flights, not land arrangements.

Insurance

We strongly advise passengers to take out insurance against cancellation, curtailments, illness, loss of baggage and default at the time of booking. Please ask your travel agent for details.

Tour Leader

The tours specified on this brochure do not include the services of a tour leader from South Africa.

Cancellations and Curtailment

In the event of the passenger cancelling their reservation for any reason, such cancellation must be made in writing and in such instances, cancellation charges will be levied in accordance with the maximum charges which can be imposed. From time of booking up to 6 weeks prior to departure, the deposit is forfeited. Cancellation fees apply once air tickets are issued.

6 Weeks prior: 30% of total tour price

4 Weeks prior: 50% of total tour price

3 Weeks prior: 80% of total tour price

2 Weeks prior: 100% of total tour price

Cancellation fees during peak period being 20 December - 15 January, will be more stringent.

Amendments

Amendments to confirmed reservations will be processed at a fee of R500 for each alteration made to the booking after the initial reservation. If notice of amendments is received within 6 weeks prior to departure, the above cancellation charges may be levied. Administration charges will be levied on all documentation/vouchers submitted for re-issue or refund. Changes to air tickets once they have been issued, constitute an amendment fee.

Refunds and unused services

No refunds will be made for no-shows, or any unused services irrespective of whether they form part of the basic inclusive tour price, or whether they are in respect of pre-booked optional arrangements.

Delays

Dragon Holidays will not be responsible for any delays prior to departure nor during the course of any tour mentioned in this brochure whether brought about by technical difficulties, strikes, weather conditions or any other circumstances whatsoever, whether foreseen or unforeseen. It is understood that any expenses relating to these unscheduled extensions (eg hotels, meals, airfares, telephone calls, etc) will be for the passengers' account.

Travel Documents

Documentation is only prepared on receipt of full and final payment and a signed booking form and travel declaration form. All passengers will be personally responsible for ensuring that they are in possession of the correct documentation prior to their departure. Dragon Holidays does not accept responsibility for any consequences whatsoever from a passenger failing to ensure that he or she has complied with the necessary health, passport and visa requirements.

Itinerary Alterations

The company reserves the right to cancel the tour prior to departure, in which event the entire tour price paid by the passenger will be refunded without prejudice and any further obligation on the part of Dragon Holidays. While every effort is made to keep to all itineraries, Dragon Holidays reserves the right to make any changes for the passenger's convenience. If the duration of the tour may have to be extended or curtailed owing to unforeseen changes in transport schedules, the resultant expense will be borne by the passenger, and any savings refunded.

Passport, Visas, Vaccinations, Inoculations and Re-entry permits

The responsibility to obtain correct, current and valid passports, visas, vaccinations, inoculations and re-entry permits where required, is that of the passenger alone. Dragon Holidays will not be held responsible or liable for any consequence of any nature arising from the customer failing to ensure that he/she has complied with all such requirements.

Following Departure

Amendments and all cancellations en route must be made with our operations office directly. Please note that en route cancellations and amendments may incur additional fees as determined by our overseas operators, the cost of which must be settled with our operators directly.

Liabilities

Dragon Holidays makes every effort to ensure that all arrangements and services connected with your tour will be carried out as specified in the most efficient and effective way possible. However, we do not have direct control over the provision of services by suppliers and, whilst they are in all cases selected with the utmost care, we do not accept liability for error and omissions of such suppliers. Dragon Holidays also accepts no liability for changes, omissions or delays before or during the course of any published tour occasioned by technical difficulties, weather conditions, strikes or communication breakdowns.

Responsibility

Dragon Holidays acts as an agent only in producing and operating the tours and arrangements featured in this brochure, and on condition that it shall not be liable for any loss, damage, injury, accident, delay or any other irregularity that may be occasioned by any defect in any vehicle, or other form of conveyance, or by error or default of any company or person engaged in conveying passengers, carrying out the arrangements of the tour, or otherwise in connection therewith.

Airline Responsibility

The airline concerned is not to be held responsible for any act, omission or event during the time the passengers are not aboard their aircraft. The passenger ticket in use by the airline, when issued, shall constitute the sole contract between the airline and the passenger.

Airline Information

A baggage allowance of 20kg per person is permitted as check in luggage and a 7kg on board on international and domestic flights. Passengers are reminded that they are responsible for reconfirmation of flights more than 72 hours prior to departure. Failure to do so may result in the cancellation of a flight reservation by the airline.

Credit card usage

Dragon Holidays cannot be held responsible for any charges that appear on a passenger's credit card, nor accept responsibility for having any of these charges reversed or corrected upon the passenger's return to South Africa.

Travel Declarations

Dragon Holidays requires that all foreign payments that are made on behalf of the passenger must be deducted from the passenger's foreign exchange allowance. A currency declaration to this effect must be lodged before final documentation can be released.